The second-hand marketplace Shoppers Share Anger Regarding Size Updates

Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.

The popular resale platform has revised its sizing categories for women's and children's garments but did not contact all users about the change.

Digital Channels Reaction

Many shoppers and sellers are posting online claiming that product pages now present a different size category compared to what was initially listed due to the recalibration.

The platform stated the new system was more in line with comparable marketplaces.

It has advised users to check their listings and manually change the size where appropriate, causing user dissatisfaction.

Sizing System Updates

Before the change, the sizes had both a single numeric size and a letter, for instance S/8 or M/10.

The revised method features a letter and a range like S/UK 8-10.

In some cases, the size labels have been reassigned - such as a large size used to be a 12 but is now a UK 16-18.

Member Stories

One content creator, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".

"Few clothing companies classify XL as 20-22," the way the service now categorizes.

A different member, located in Scotland, said garments she listed with size 14 tags were showing in the marketplace as measurements 20-22.

"Should someone sized 20-22 purchase these they will likely be quite upset," she explained.

Necessary Adjustments

A different user, based in Derby, explained she became annoyed because the modification necessitated personal updates the sizing for "all her products".

"For me this is particularly frustrating, because of my ongoing medical condition and selling on Vinted has been paramount after experiencing income reduction," she stated.

Service Background

The service features exceeding 100 million members, with 18 million British users.

It has become a favored option compared to resale services such as eBay and Depop.

This isn't the first time where an unanticipated change to the app has proved unpopular: previously, the service retracted a modification to its shipping options following member complaints.

Austin Rodgers
Austin Rodgers

Elara Vance is a tech writer and digital strategist with over a decade of experience covering emerging technologies and innovation trends.